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FAQ2019-06-04T09:55:04+02:00

FAQ – Frequently Asked Questions

What is the VR Escape Room actually?2018-10-17T09:32:10+02:00

It is a multiplayer game which is playable by 2 up to 8 players. Each player wears a computer backpack, VR-Glasses and two controllers. During the game you can move freely around an area of 3,5×5,5 meters and immerse yourself into a digital world. Together you are trying to solve the puzzles and complete the mission.

You can read more about the game story on our Game page.

How do I move in the game?2018-10-15T15:45:47+02:00

During the entire game you can move freely on an area of approximately 20 square meters. You can walk, bend or turn. By carrying the Backpack PC you are not tied to a cable. In your hands, you hold two controllers that you use to solve the puzzles.

Can I get dizzy during the game?2018-10-15T15:51:31+02:00

In computer games, confusion may occur. Some of the players suffer from dizziness or nausea, the so-called “Motion Sickness.” We used a great deal of effort to eliminate all known sources of confusion, so the likelihood that Motion Sickness occurs is rather low Eg suffering from severe travel sickness, please be aware that there may be some discomfort.

Can something happen to me?2018-10-15T15:48:53+02:00

During the VR-Adventure you are accompanied by an experienced game master. That is why you have a contact person around you all the time. At the beginning you receive a short introduction and tutorial for our virtual area and VR equipment.

What is the minimum age to play a VR Escape Room?2018-10-17T09:34:07+02:00

Players from 12 years old can play without supervision in the room, however, we do ask that an adult is present in our lounge. From 16 years old guest can play without any supervision.

We would, however, like to draw your attention to the following:

– The VR equipment (ZOTAC Backpack PCs, HTC Vive Headset, Headphones and controller) is designed to be worn by adults:

– VR equipment can be heavy for a child. The weight of a backpack PC is: 3,8 kg, the weight of the HTC Vive headset is: 500 g, and as indicated above the headphones are also adult size.

– Because of the height difference between a child and the parent in the same room, it is more likely that they are going to crash into each other, what can injure the child and damage the equipment as well.

– Communication between the operator and children can be less effective. Based on our experience, children cannot always tell the operator what they see and experience exactly. This can make it difficult to find the best settings for the game.

– By booking a VR Escape Room, you agree to our Terms of Use.

Number of Players2018-10-16T09:45:21+02:00

2 to 8 people can play at the same time. The VR Escape Room is a multiplayer game and 4 people can play at the same time. From 5 people you can play in 2 teams. You can book the VR Escape rooms here. 

What happens if we are not able to solve the riddles?2018-10-15T15:50:24+02:00

Our game master is there to help you and give you hints. All puzzles are solvable and have had their feasibility proven. Nonetheless our puzzles are challenging. If you don’t solve the puzzles in time, we will show you why you failed the mission if desired.

What to wear?2018-10-15T16:00:30+02:00

Wear what you like. You don’t have to crawl or do an other physically exerting tasks. Nevertheless, we would recommend not to wear high heals, as you will be walking around with a VR headset and a PC backpack on, which is easier in flat shoes.

What do I need to consider if I wear glasses?2018-10-15T15:47:38+02:00

If you are wearing glasses, you can keep them, as long as they fit under the VR glasses. This is the case with most glass frames without drop shaped glasses. Alternatively contact lenses are recommended. People with light visual impairment do not need their own glasses. High heels and pinned-up hairstyles are not recommended!

Is there anything else I need to take into account?2018-10-15T15:46:30+02:00

Highheels are not recommended!

How heavy is the backpack PC?2018-10-15T15:44:39+02:00

The weight of the backpack is around 3,8 kilograms. Because of the cushioned straps it is very comfortable to wear.

VR Teambuilding2018-10-17T09:34:49+02:00

If you’d like to come with a larger group, please let us know via e-mail or telephone and we can book multiple time-slots and customize them to your preferences. We are flexible and we can certainly customize the event to make the most of your team building, birthday, anniversary or get-together.

Date Changes and Cancellation2018-10-15T15:57:54+02:00

After a booking it is unfortunately not possible to cancel the reservation any more without a cancellation insurance. However, up to 7 days prior to the booking you can still request a date change. To change the date of the booking please send an email to info@amazevr.nl with the details of the booking and the new time-slot. Please check first online if the chosen date is still available.

It is possible to purchase a cancellation insurance for 4,5 EUR as an extra service when booking a room. With a cancellation insurance it is possible to cancel a booking free of charge up to 48 hours before the game date.

For a cancellation and refund request you will need to fill in our online contact form with the following details:

  1. First- and Lastname
  2. Email
  3. Booking Reference
  4. Bank Details

In case there is a cancellation insurance with the booking, we will complete the refund within 21 working days on the account number indicated on the contact form.

Is it possible to play the game with physical limitations?2018-10-17T09:30:43+02:00

Due to the technology we use, it is not possible to play our VR-Adventure with physical limitations. If you need more information or have further questions, feel free to write us: info@amazevr.nl

However, the regular Escape Rooms of Amaze Escape are accessible with physical limitations as well.

Arrival2018-10-16T09:42:51+02:00

When the day of the escape game finally arrives – please try to arrive on time for the game. The VR Escape time is 44 minutes; however, there will be a short instruction session beforehand.

Language Requirements2018-10-16T09:41:23+02:00

Most of the clues and riddles are not language based, so you won’t have to worry if your Dutch or English is not perfect. You and your friends and colleagues will just have to understand each other, as the most important communication takes place between the team members.