FAQ – Frequently Asked Questions

I want to gift somebody a VR experience. Do you have gift cards?2024-04-19T17:00:11+02:00

Yes, we have gift cards. You can decide the amount you want. On the gift cards there will be a code which corresponds to the exact amount you indicated.

You can pick it up at our location or we can send it to you by post.

I want to plan a birthday party, is it possible?2024-04-19T16:17:58+02:00

Yes, we can host birthday parties. Contact us and we can arrange the best solution for you to have the best birthday party!

Are there any drinks or snacks available? Do I need to book a borrel in advance?2024-04-19T16:20:30+02:00

At Amaze VR you will find a bar with soft drinks, beers, a selection of cocktails and some snacks. If you are sure that you are going to eat/drink, we suggest booking one of the borrel packages that we have.

Is the experience wheelchair accessible?2024-04-19T16:22:46+02:00

To enter in the hall/bar area there is a little step. From this area you can access the bathrooms. Unfortunately the gaming areas are not wheelchair accessible. Don’t hesitate to contact us if you have special needs.

What types of VR headsets do we have?2024-04-19T16:26:41+02:00

We have two types of headsets: the wired one typically used for escape rooms and arcade games. It allows to enjoy the VR experience in a 2×2 meters of gaming area (The games are designed in a way that doesn’t require you to go out of the gaming area)

The wireless one allows you to walk around the whole room (free roam), the gaming area is 5×7 meters and its used mostly for cooperative games (shooters, cooking game, …)

What models are the headsets?2024-04-19T16:42:36+02:00

Wired: HTC Vive Pro and Pro 2

Wireless: HTC Focus 3’s

Where is the location exactly and how can I reach it?2024-04-19T16:50:36+02:00
  • Amaze VR is located in Torenstraat 140, Den Haag. 

By bike/walking : When you arrive at Grote Markt on Grote marktstraat, you can make a turn at the intersection and you will already be on Torenstraat. You can find us after a 200m walk, in front of Florentia bar.

By car: Easiest is to type in Q-Park Torengarage, where you can park your car and walk from there. 

By public transport: Tram 17 stops in front of the location at tram stop Torenstraat.

Is there free-wifi?2024-04-19T16:52:00+02:00

Yes, we have a dedicated network for guests

How can I pay?2024-04-19T16:57:13+02:00

Online: via IDEAL and credit card

On location: via credit card and debit card


When the day of the escape game finally arrives – please arrive at the time of your booking. The VR Escape time is 60 minutes; however, there will be a short instruction session beforehand.

What is the VR Escape Room actually?2023-02-08T16:01:28+01:00

It is a multiplayer game which is playable by 2 up to 10 players. Each player wears VR-Glasses and two controllers.  Together you are trying to solve the puzzles and complete the mission.

You can read more about the game story on our Game page.

How do I move in the game?2018-10-15T15:45:47+02:00

During the entire game you can move freely on an area of approximately 20 square meters. You can walk, bend or turn. By carrying the Backpack PC you are not tied to a cable. In your hands, you hold two controllers that you use to solve the puzzles.

Can I get dizzy during the game?2023-02-08T16:01:57+01:00

In computer games, confusion may occur. Some of the players suffer from dizziness or nausea, the so-called “Motion Sickness.” We used a great deal of effort to eliminate all known sources of confusion, so the likelihood that Motion Sickness occurs is rather low e.g. suffering from severe travel sickness, please be aware that there may be some discomfort.

Can something happen to me?2018-10-15T15:48:53+02:00

During the VR-Adventure you are accompanied by an experienced game master. That is why you have a contact person around you all the time. At the beginning you receive a short introduction and tutorial for our virtual area and VR equipment.

What is the minimum age to play a VR Escape Room?2018-10-17T09:34:07+02:00

Players from 12 years old can play without supervision in the room, however, we do ask that an adult is present in our lounge. From 16 years old guest can play without any supervision.

We would, however, like to draw your attention to the following:

– The VR equipment (ZOTAC Backpack PCs, HTC Vive Headset, Headphones and controller) is designed to be worn by adults:

– VR equipment can be heavy for a child. The weight of a backpack PC is: 3,8 kg, the weight of the HTC Vive headset is: 500 g, and as indicated above the headphones are also adult size.

– Because of the height difference between a child and the parent in the same room, it is more likely that they are going to crash into each other, what can injure the child and damage the equipment as well.

– Communication between the operator and children can be less effective. Based on our experience, children cannot always tell the operator what they see and experience exactly. This can make it difficult to find the best settings for the game.

– By booking a VR Escape Room, you agree to our Terms of Use.

Number of Players2023-02-08T16:02:50+01:00

2 to 10 people can play at the same time. The VR Escape Room is a multiplayer game and 4 people can play at the same time. From 5 people you can play in 2 teams. You can book the VR Escape rooms here. 

What happens if we are not able to solve the riddles?2018-10-15T15:50:24+02:00

Our game master is there to help you and give you hints. All puzzles are solvable and have had their feasibility proven. Nonetheless our puzzles are challenging. If you don’t solve the puzzles in time, we will show you why you failed the mission if desired.

What to wear?2023-02-08T16:02:31+01:00

Wear what you like. Most games require light physical activity. For that reason, we wouldn’t recommend wearing high heels, as it will make you less agile and its easier to lose balance.

What do I need to consider if I wear glasses?2023-02-08T16:03:40+01:00

If you are wearing glasses, you can keep them on, as long as they fit under the VR glasses. This is the case with most glass frames without drop shaped glasses. Alternatively contact lenses are recommended. People with light visual impairment do not need their own glasses.

Is there anything else I need to take into account?2022-12-08T15:45:24+01:00

Pinned-up hairstyles are not recommended since it can cause the VR headset to not properly fit.

VR Teambuilding2018-10-17T09:34:49+02:00

If you’d like to come with a larger group, please let us know via e-mail or telephone and we can book multiple time-slots and customize them to your preferences. We are flexible and we can certainly customize the event to make the most of your team building, birthday, anniversary or get-together.

Date Changes and Cancellation2023-02-08T16:04:13+01:00

After a booking it is unfortunately not possible to cancel the reservation any more without a cancellation insurance. However, up to 7 days prior to the booking you can still request a date change. To change the date of the booking please send an email to info@amazevr.nl with the details of the booking and the new time-slot. Please check first online if the chosen date is still available.

It is possible to purchase a cancellation insurance for 4,5 EUR as an extra service when booking a room. With a cancellation insurance it is possible to cancel a booking free of charge up to 48 hours before the game date.

For a cancellation and refund request you will need to fill in our online contact form with the following details:

  1. First- and Lastname
  2. Email
  3. Booking Reference
  4. Bank Details

In case there is a cancellation insurance with the booking, we will complete the refund within 21 working days on the account number indicated on the contact form.

Is it possible to play the game with physical limitations?2018-10-17T09:30:43+02:00

Due to the technology we use, it is not possible to play our VR-Adventure with physical limitations. If you need more information or have further questions, feel free to write us: info@amazevr.nl

However, the regular Escape Rooms of Amaze Escape are accessible with physical limitations as well.

Language Requirements2018-10-16T09:41:23+02:00

Most of the clues and riddles are not language based, so you won’t have to worry if your Dutch or English is not perfect. You and your friends and colleagues will just have to understand each other, as the most important communication takes place between the team members.

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